Compare Suppliers on the Aspects that Matter
Not all providers of industrial halls, storage buildings, and operational space solutions deliver the same level of reliability, safety, and service. To make a fair comparison, you need to ask the right questions. Use this checklist to ensure you're evaluating suppliers based on the factors that truly impact your project’s success.
Don't have time to read the full article? You can view our checklist here.
1. What percentage of deliveries have been on time in the past 24 months?
Timely delivery is crucial for keeping your project on schedule. Delays can lead to operational and financial setbacks. When comparing suppliers, ask for real data—not just promises.
Our answer:
100% of our projects have been delivered on time, with material deliveries also consistently meeting high reliability standards.
Why this matters:
Timely delivery is critical to keeping your operations running smoothly. Delays can cause production downtime, logistical bottlenecks, and financial losses.
We ensure on-time delivery through:
✔ 100% on-time project completion – Your hall or building will be ready as promised.
✔ Strong control over logistics and supply chain – We manage key processes in-house, reducing third-party risks.
✔ Proactive project management – Our teams anticipate challenges before they impact your timeline.
2. Does the supplier provide on-site support and supervision during installation and dismantling?
Having a team on-site ensures a smooth setup, reduces risks, and improves overall quality. When comparing suppliers, ask if they provide on-site supervision as standard or if it’s an extra cost.
Our answer:
Yes, we always provide experienced on-site supervisors and support teams to ensure a seamless installation and dismantling process.
Why this matters:
Proper supervision during installation and dismantling is key to ensuring safety, efficiency, and overall project success. Without expert oversight, delays, miscommunication, and quality issues can arise.
We guarantee a smooth setup through:
✔ Dedicated on-site supervisors – Experienced professionals oversee every step to ensure precision and safety.
✔ Skilled assembly teams – Our experts know our solutions inside out, preventing installation errors.
✔ Efficient coordination with your team – We work closely with your operations to minimise disruption.
3. Does the supplier offer project management before, during, and after the project?
Strong project management ensures smooth execution, prevents miscommunication, and minimises risks. When comparing suppliers, ask if they provide full project support from planning to completion—or if you're expected to manage key aspects yourself.
Our answer:
Yes, we provide full project management before, during, and after the project to ensure everything runs efficiently and according to plan.
Why this matters:
A lack of structured project management can lead to delays, cost overruns, and operational disruptions. Having a dedicated team overseeing your project means you stay informed, and every detail is taken care of.
We ensure seamless project execution through:
✔ Dedicated project managers – Your single point of contact, ensuring clear communication and accountability.
✔ End-to-end planning and coordination – From initial consultation to final handover, we manage every phase.
✔ Proactive issue resolution – We anticipate challenges and solve them before they impact your timeline.
4. How is the safety of the structure ensured?
Safety is non-negotiable. A reliable supplier should not only comply with all workplace safety certifications but also be able to deliver structures that meet Eurocode, the European safety standard for structural integrity. When comparing suppliers, ask for proof of compliance—don’t assume all solutions meet the same safety standards.
Our answer:
We meet all workplace safety certifications and deliver structures that comply with Eurocode, ensuring maximum safety and durability.
Why this matters:
A structure that doesn’t meet safety standards can pose serious risks, from operational hazards to legal and financial consequences. Choosing a supplier that prioritises safety means peace of mind for you, your team, and your business.
We guarantee structural and operational safety through:
✔ Full compliance with workplace safety certifications – Our teams follow strict protocols to ensure safe installation and operation.
✔ Structures built to Eurocode standards – Ensuring structural integrity, stability, and compliance with European safety regulations.
✔ Regular quality and safety inspections – We proactively assess and maintain our solutions to keep them safe and reliable.
5. Is the supplier truly committed to CSR and sustainability?
Sustainability is more than just a certification or making claims on your website and socials — it’s about real, measurable impact. When comparing suppliers, look beyond vague claims and check if they have recognised sustainability ratings, transparent reporting, and a clear commitment to improvement.
Our answer:
We are ISO 14001 certified and hold an EcoVadis Gold rating, placing us in the top 5% of companies in our industry for sustainability. We are open about our journey and share our progress in our downloadable CSR report.
Why this matters:
A supplier’s commitment to sustainability affects not only their environmental impact but also your company’s ESG (Environmental, Social, and Governance) performance. Choosing a responsible partner helps you meet sustainability targets and operate with confidence.
We demonstrate real sustainability through:
✔ EcoVadis Gold rating – Independently assessed, ranking us among the top 5% in our industry for sustainability.
✔ ISO 14001 certification – A structured, long-term commitment to environmental responsibility.
✔ Transparent reporting – Our CSR report is publicly available, outlining where we stand and where we are improving. You can also find articles in the Insights section highlighting where we are (not where we would ideally like to be).
6. How does the supplier score on customer satisfaction (e.g., NPS or other ratings)?
A high customer satisfaction score isn’t just a number—it reflects reliability, service quality, and the ease of working with a supplier. When comparing suppliers, ask for actual data and real client testimonials instead of vague claims about "happy customers."
Our answer:
We continuously measure customer satisfaction through structured feedback and NPS (Net Promoter Score) surveys, ensuring we maintain a high standard of service and long-term partnerships. Our current NPS score is 9.1 / NPS +77.
Why this matters:
A supplier may promise great service, but real customer satisfaction data shows whether they actually deliver. A consistently high rating means fewer headaches, better communication, and a supplier that stands by their commitments.
We ensure high customer satisfaction through:
✔ Proactive customer feedback loops – We actively seek and implement customer input to improve our services.
✔ Consistently strong NPS scores – A measurable indicator of how well we support and satisfy our clients.
✔ Long-term partnerships – Many of our clients return because of our reliability, flexibility, and service.
7. Is a 24/7 emergency response service available?
Unexpected situations can arise at any time. A fast response in emergencies can prevent downtime or damage. When comparing suppliers, ask if they offer round-the-clock support—or if you’ll be left waiting when it matters most.
Our answer:
Yes, we provide 24/7 emergency support to ensure rapid response and minimal disruption in case of unexpected issues.
Why this matters:
Downtime can be costly, whether due to weather conditions, structural concerns, or operational challenges. Having direct access to expert support means issues are resolved quickly, reducing risks and keeping your business running.
We ensure rapid emergency response through:
✔ 24/7 availability – Immediate access to support whenever you need it.
✔ Experienced teams ready to act – Experts who know the structures inside and out.
✔ Clear emergency protocols – Fast and structured solutions to minimise disruption.
8. Does the supplier offer a digital customer portal for planning, communication, and documentation?
An online platform improves transparency and efficiency in project management and communication. When comparing suppliers, ask if they offer a centralised portal—or if you’ll have to rely on scattered emails and phone calls.
Our answer:
Yes, we provide a dedicated digital customer portal for real-time planning, communication, and documentation access.
Why this matters:
Managing a project involves multiple stakeholders, deadlines, and technical details. A digital portal centralises all key information, making collaboration easier and ensuring you always have access to up-to-date documentation.
We enhance project transparency through:
✔ Centralised access to project details – Plans, schedules, and documents in one place.
✔ Real-time communication – Direct updates and streamlined coordination.
✔ Secure document storage – Easy access to technical specs, contracts, and reports.
Do you want to know more?
Reach out to us, we are always willing to answer any questions we might have.
